Privacy

At Get Your Nanny, we are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information. By using our website and agreeing to this policy, you consent to our use of cookies under the terms of this policy. What information do we collect? We may collect, store and use the following personal information:

• Information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation).
• Information relating to any transactions carried out between you and us on or concerning this website, including information relating to any purchases you make of our services (including booking a babysitter through Get Your Nanny).
• Information that you provide to us to register with us (including your name, address, and email address).
• Information that you provide to us to subscribe to our website services, email notifications, and/or newsletters (including your name and email address).
• Any other information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information under the terms of this privacy policy.

We want to assure you that all credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Your privacy and the security of your personal information are of utmost importance to us.

Cookies

 

To enrich and perfect your online experience, Get Your Nanny uses “Cookies”, similar technologies, and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

At Get Your Nanny, we may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted or until they reach a specified expiry date.

We will use the session cookies to:

• Keep track of you while you navigate the website.
• Keep track of your bookings.
• Prevent fraud and increase website security.

We will use persistent cookies to:

• Enable our website to recognize you when you visit.
• Keep track of your preferences concerning your use of our website.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use through cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our payment service providers may also send you cookies.

Using your personal information

 

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or relevant parts of the website. We may use your personal information to:

• administer the website;
• improve your browsing experience by personalizing the website;
• enable your use of the services available on the website;
• supply to you services purchased via the website;
• send statements and invoices to you, and collect payments from you;
• send you general (non-marketing) commercial communications;
• send you email notifications which you have specifically requested;
• send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
• deal with enquiries and complaints made by or about you relating to the website;
• keep the website secure and prevent fraud;
• verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service); and
• other uses.

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or relevant parts of the website.

At Get Your Nanny, we may use your personal information to:

• Administer the website.
• Improve your browsing experience by personalizing the website.
• Enable your use of the services available on the website.
• Supply to you services purchased via the website.
• Send statements and invoices to you, and collect payments from you.
• Send you general (non-marketing) commercial communications.
• Send you email notifications which you have specifically requested.
• Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications).
• Deal with enquiries and complaints made by or about you relating to the website.
• Keep the website secure and prevent fraud.
• Verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service).
• Other uses.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not, without your express consent, provide your personal information to any third parties for direct marketing.

All our website credit card financial transactions are handled through our payment services provider, Nomod. You can review their privacy policy at https://nomod.com/en-ae/privacy/. We will share information with Nomod only to the extent necessary for processing payments you make via our website, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.

Get Your Nanny will neither store any debit/credit card details of users nor pass any debit/credit card details to third parties.

Disclosures

 

We may disclose your personal information to any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

At Get Your Nanny, we may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

• To the extent that we are required to do so by law.
• In connection with any ongoing or prospective legal proceedings.
• To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk).
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

 

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information under this privacy policy.

In addition, personal information that you submit for publication on the website may be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

By using our website and agreeing to this privacy policy, you expressly agree to such transfers of personal information.

Security of your personal information

 

At Get Your Nanny, we prioritize the security of your personal information. We implement reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your data. Your personal information is stored on our secure servers, protected by passwords and firewalls. All electronic transactions on our website are encrypted to ensure their security. However, it’s important to note that while we take every measure to safeguard your data, the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent online. Despite our efforts, we cannot fully guarantee the security of any information disclosed online.

Policy amendments

 

Although most changes are likely to be minor, Get Your Nanny may update this privacy policy from time to time by posting a new version on our website. It’s advisable to check this page occasionally to ensure you are happy with any changes. Additionally, we may notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal information we hold about you. The provision of such information will be subject to:

• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct Get Your Nanny to provide you with any personal information we hold about you. However, the provision of such information will be subject to:

• The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Please note that we may withhold such personal information to the extent permitted by law.

Additionally, you may instruct us not to process your personal information for marketing purposes by sending an email to us at care@getyournanny.com. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third-party websites

The website contains links to other websites. Please be aware that Get Your Nanny is not responsible for the privacy policies or practices of third-party websites.

Updating information

Please contact us if the personal information which we hold about you needs to be corrected or updated.

Data Collection

At Get Your Nanny, we collect data including your phone number, email address, home address, latitude, and longitude. This information is provided to us when you make a booking. We require this data to contact you and locate your address to provide our services effectively. If you wish to have this data deleted, please send us an email at care@getyournanny.com requesting data deletion.