Payments and Contracts:

100% of the total amount of any Babysitter or Nanny service contract must be paid at the start of the service.

A Babysitter or Nanny in Baku can be booked for a minimum of 4hours.

Our standard rate is AZN 35 per hour for up to 2 kids with no transportation charge. For each additional child, there is an extra cost of AZN 15 per hour. Get Your Nanny ensures that your family receives top-notch childcare without any hidden costs. We believe in transparency and affordability, making quality childcare accessible to all.

It is recommended to schedule a Babysitter or Nanny in Baku with more than 4 hours’ advance notice. Bookings made within 4 hours of the desired time will result in an additional urgent booking fee of AZN 50.

Once the payment has been made for the services rendered, it is possible to get a refund based on our refund policy below. In case of any inconvenience or exceptional situation, contact us at +9941051 NANNY (62669) or email us at care@getyournanny.com.

All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by ‘Get Your Nanny’ within 4 hours of work being completed/services delivered.

For Monthly bookings, the price is inclusive of weekends and national holidays that fall within that month. In case services are required on those holidays too, they would be charged separately at our standard holiday/weekend charges.

In the event of payment for services being outstanding, a payment reminder email will be sent by our booking team. In the event of no action being taken following the same, our accountant will call you to establish if any further guidance or assistance is needed to make your payment.

Following team support to help you make a payment, if payment is still not made, it is Get Your Nanny’s policy that overall failure to pay the total amount before the service starts will result in a ceasing request being made with immediate effect.

The client is expected to provide 24 hours’ notice in case of cancellation for one-off bookings and 72 hours notice in the case of cancellation of a long-term or monthly booking.

Get Your Nanny has the right to change childcare providers at any time during a long-term booking. In this situation, a substitute childcare provider will be provided who meets the same standard. Shadowing will be provided to the client beforehand to ensure continuity of care and full handover provided. Alternatively, customers can choose to receive a refund on a pro-rata basis, depending on their preference.

Get Your Nanny retains the authority to substitute the babysitter or nanny for prearranged short-term or one-time bookings in the event of illness or unforeseeable circumstances beyond the company’s control.

Get Your Nanny reserves the right to increase our prices with 30 days’ notice.

Babysitters should not be treated as domestic help within the home. Your childcare provider will only assist in Child care and other related child care activities. In case you need someone with domestic help, you have to mention it in your requirements well in advance.

Childcare providers should not be exposed to any verbal, mental, or physical abuse while on assigned service duty.

A Caregiver will work for a maximum of 12 hours in any one shift. Anything outside these hours will require prior approval and will be provided at Get Your Nanny’s discretion.

Contracts over 12 hours or more daily will require more than one childcare provider to be allocated for the service.

Get Your Nanny ensures all childcare providers are constantly updated on all practices and services to maintain high standards of care.

Rescheduling:

• Get Your Nanny reserves the right to cancel or reschedule a service in cases where unexpected circumstances have befallen the assigned team.
• You can cancel or change your booking request by contacting us at least one working day in advance to avoid any cancellation charges. Failure to do so will result in charges as per the company’s cancellation policy mentioned above.
• Rescheduling with one or more than one working day’s notice will be done at no additional cost.

Online payments:

• We accept online payments using Visa, Mastercard debit, and credit cards through the payment link.
• Get Your Nanny’s website will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries.
• If because of any Force Majeure Event, Get Your Nanny delayed in performing any of the provisions of the contract, then such delay shall not be deemed to be a breach of contract and no loss or damage shall be claimed by the other Party by reason thereof.

Force Majeure Event refers to any event affecting the performance of any provision of the agreement arising from or attributable to acts, events, omissions, or accidents which are beyond reasonable control, including, without limitation, any abnormally inclement weather, flood, lightning, storm, fire, explosion, earthquake, subsidence, structural damage, epidemic, or other natural physical disasters, failure or shortage of power supplies, war, military operations, riot, crowd disorder, strike, lock-outs, or other industrial action, terrorist action, civil commotion, and any legislation, regulation, ruling, or omission (including failure to grant any necessary permission) of any relevant government, court, or competent national authority. This also includes an order from the government of Azerbaijan prohibiting any services due to any reason.

Refund and Cancellation Policy:

• The booking cannot be cancelled or amended during or after the provision of the services.
• Business working hours are from 8 am – 6 pm (All week).
• A cancellation will be charged if the amendments or cancellation is made:
• A fee of 50% within 24 hours of the scheduled service starting time.
• Within 12 – 24 hours’ notice will incur 75% of the booking cost or AZN 150, whichever is less.
• Less than 12 business working hours’ notice will incur 100% of the booking cost for that day.
• In the case of credit card payment, a cancellation fee of 5% will be applied to the total refund amount because the credit card fee charged by our payment gateway provider is non-refundable. If the customer made the payment to our company bank account, a cancellation fee of 5% will not apply in that case and a full refund will be processed.
• Get Your Nanny strives to deliver high-standard services every time. If a caregiver you have booked is unavailable or unable to fulfil the request, we will send a replacement.
• Get Your Nanny will provide a replacement in case the client is not satisfied with the services. The replacement is limited to three. In a case where the client is not satisfied with all three caregivers’ services, Get Your Nanny reserves the right to provide/terminate the services.
• Refund is applicable for monthly contracts and packages when the client cancels the services. If the Client wishes to terminate the contract after availing of some sessions, the refund will be processed after deducting the hours utilised at our standard rate as below:
• AZN 35 /Hour (for a minimum of 4 hours/ day or actual hours whichever is higher) plus an AZN 150 fee for processing the refund payment
• The amount will be refunded immediately and might reach to the client’s account within 6 working days.
• Get Your Nanny has zero tolerance towards racism. All our Babysitters and Nannies are recruited based on their qualifications, job-related experience, and skills rather than the colour of their skin.
• Get Your Nanny will terminate the services if our staff are not treated well for stay-in/Live-in duties like asking them to work for more than 12 hours per day, not getting enough rest or food to eat on time, or if they are not provided reasonable breaks in between if the duty is more than 8 hours.

Complaints | Service-related concerns:

• Any service-related complaint will be fully investigated, and attempts will be made to resolve it to the Client’s satisfaction.
• In case of any claim regarding loss or damage to property by our staff or missing item(s), the company will not be responsible for any claims whatsoever. In these circumstances, clients must inform us before the staff leaves their premises or within 4 hours of the service delivery.
• For lost items, the client must report to the company within 4 hours of the service delivery. If the client wishes, he/she reserves the right to make a police complaint and Get Your Nanny assures full cooperation in the process.
• The company hire the staff after doing the due diligence. In case of any theft-like incident, the client must notify the police immediately and the company representative that you are dealing with. The company will fully comply and cooperate with the client and police to carry out the full investigation.
• We highly recommend installing CCTV cameras or hidden cameras to secure your property.
• Complaints received after 4 hours of availing of the services will not be entertained.
• If the client has any concerns with the caregiver, the client shall notify the company operations In-Charge at +994 105162669.
• The Client will not engage directly with our caregiver for their future work-related schedules or instruct them to work in other locations or for other clients or permit them to go to other locations for any work.
• The contract or services shall be terminated with immediate effect if the client is engaged with our caregiver directly on anything other than the agreed job assigned by Get Your Nanny.
• If the client is found approaching our staff for sponsorship or employing them directly or indirectly, the contract with the company will be terminated with immediate effect and no refunds will be made to the client.
• If the client intends to hire any caregiver who is currently working with Get Your Nanny, the client will be responsible to pay a one-time fee of AZN 2,000. Please send an email to care@getyournanny.com to discuss this further.

Disputes and governing law

If you are not happy with the services provided or with a member of our staff, we encourage you to first discuss any problems or issues with your childcare provider. If this fails to resolve the matter, please contact our customer services team. If neither of these steps resolves matters to your satisfaction, the issue will be referred to one of the practice directors, who will handle the complaint.